México and Latin America

Investor Relations

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Code of Ethics


Our basic principles -Integrity, Respect for the Individual, Customer Service, and the Strive for Excellence- set us aside from the rest and are the cornerstone of our culture. We are firmly committed to these values and under no circumstances are they negotiable. All our associates companywide, regardless of level, are responsible for understanding and complying with our Statement of Ethics, which is based on these values.

Some of the primary subjects covered
in our Statement of Ethics are:

  • Alcohol & drug free workplace

  • Discrimination & harassment prevention

  • Inappropriate conduct

  • Wage & hour

  • Conflict of interests

  • Financial investments

  • Gifts & entertainment

  • Correct use of Company assets

  • Fair competition & fair dealing

  • Financial integrity

  • Restrictive trade practices

  • Anticorruption

  • Anti-money laundering

  • Environmental responsibility

  • Protecting personal & business information

The Ethics Office in our Company reports to the EVP and General Counsel for Legal and Institutional Affairs for Mexico and Central America, and its primary duty is to disseminate and promote a culture of ethical behavior, of strict compliance with legal provisions that govern us, and handling any and all ethics-related inquiries and cases received. The Audit Committee receives periodic reports.

We are committed to maintaining a work atmosphere that encourages our associates to express their concerns regarding possible violations of our Statement of Ethics, and we forbid reprisals against anyone who does so. There are different internal communication mechanisms such as the Open-Door Policy, which is the most direct way of raising concerns with the leader; our Global Ethics Line is available for all associates worldwide, 24-7, and is equipped to serve the majority of local languages spoken. This line is operated by personnel from an organization independent of the Company.